Why do I see “cannot be send” to Xero/QuickBooks?

If you are seeing the status of “Cannot be send” from the document details page, it does not mean there is any technical error to send to Xero/QBO. This means there are some fields that you may need to edit the details to send the documents to Xero/QBO successfully.

1. Click on Edit Details

2. See the document details if there are any red colored boxes

Red colored boxes indicate unmatched details

3. If there are any, please check the data and edit them

4. When all the information are edited correctly, status will be changed to “Can be sent”

What other tips do avoid this problem?

Make sure that information on both side (ASSIST & Xero/QBO) matches.

Create vendors on QBO first before uploading documents to ASSIST to send.

Note: Once you sent to Xero, you cannot undo the action. Youcannot edit the document or send it a second time too.